Returns and Exchanges Policy

At All Tools Burleigh, we stand behind the quality of our equipment and offer a straightforward return process for items that are faulty or do not meet your expectations. Customers can return eligible products within 30 days of purchase, provided they are in their original packaging and accompanied by a valid proof of purchase.

Return Process

• 1.
  Contact Our Support Team

  Email or call our Burleigh-based team with your order number and details regarding the item you wish to return.

• 2.
  Prepare the Package

  Ensure the tool or accessory is securely packed in its original box with all manuals, components, and the original receipt included.

• 3.
  Ship or Drop Off

  Send the item back to our warehouse via a tracked courier service or drop it off directly at our Burleigh storefront for faster processing.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the tool, we will process your refund or exchange within 5-7 business days.