Frequently Asked Questions
Everything you need to know about shopping with All Tools Burleigh
What are your shipping options and delivery times?
We offer standard and express shipping across the country. Standard delivery typically takes 3-7 business days, while express orders are usually delivered within 1-3 business days depending on your location.
Do you offer a warranty on your tools?
Yes, all products sold at All Tools Burleigh come with a full manufacturer's warranty. The duration and terms vary by brand, typically ranging from 1 to 5 years.
What is your return policy for incorrect or faulty items?
We offer a 30-day return policy. If your tool is faulty or not as described, you can return it for a full refund or exchange, provided it is in its original packaging with proof of purchase.
Can I click and collect my order from the Burleigh store?
Absolutely. Simply select the 'Click & Collect' option at checkout. You will receive an email notification as soon as your order is packed and ready for pickup.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free payment options like Afterpay and Zip Pay for eligible purchases.
Are the tools you sell genuine products?
Yes, All Tools Burleigh is an authorized Australian retailer for every brand we stock. All items are 100% genuine and sourced directly from official manufacturers.